Workflow Perspectives

Large Commercial insurance submissions differ significantly from the once and done, straight through process in Personal Lines and Small Commercial Lines. They include attached documents such as surveys and photographs that require the review of expert underwriters at the carrier and the broker who work in collaboration with the risk manager of the client to complete the submission and move it through the underwriting process.

The data processing technology used to support this workflow is a document exchange approach combined with a cross-enterprise business process management capability that tracks the status of the quote as it moves across the desks of the people involved in the transaction. This process can be multiplied when the submission is made to multiple carriers at the same time. An automated solution for such submissions significantly reduces redundant work, errors, and cycle time.

The kind of policy flow displayed in the business process diagram is typical of the the high premium submissions handled by the very large brokers.